Refund policy

Returns & Warranty Policy

Last updated: 24 September 2025

This policy sits alongside your rights under the Australian Consumer Law (ACL). Nothing here limits those rights. If a product has a major failure, you can choose a replacement or refund; for minor faults, we’ll repair/replace within a reasonable time.

Quick summary

  • Change of mind: Not accepted (most items are made to order).

  • Wrong size: Exchanges accepted (conditions apply).

  • Faulty/damaged: We’ll fix it—contact us within 7 days of delivery with evidence.

  • Return shipping: You pay for size exchanges/change-of-mind (if permitted); we pay for confirmed defects.

  • Anti-fraud: Returns must be authorised; items are inspected against pre-shipment photos and order logs.

1) Eligibility & Timeframes

A) Faulty, damaged, or incorrect item

  • Email shitshirtz111@gmail.com within 7 days of delivery.

  • Include order number, issue description, and clear photos/video of the defect (and packaging if damaged in transit).

  • Once approved, we’ll offer a replacement or refund per ACL. For minor issues we may repair or replace first.

B) Size exchange (if eligible)

  • Request within 14 days of delivery.

  • Item must be unworn, unwashed, unperfumed, with original tags/labels intact and no makeup/deodorant marks.

  • You cover return postage and the reship fee for the new size. We recommend tracked postage.

C) Change of mind

  • Not accepted. Most items are printed to order specifically for you.

2) Non-Returnable Items

To protect product hygiene and prevent abuse, we cannot accept returns or exchanges for:

  • Custom/personalised items (custom text, special colourways, one-offs).

  • Final-sale/clearance items (marked “Final Sale” at checkout).

  • Worn/washed items, or items with odours, pet hair, stains, or damage after delivery.

  • Underwear/socks/caps/beanies (for hygiene), unless faulty.

3) How to Request a Return (RMA)

  1. Submit: Email shitshirtz111@gmail.com within the timeframe with your order number and evidence.

  2. Approval: If eligible, we’ll issue a Return Authorisation (RMA) with the return address. Unapproved parcels may be refused.

  3. Ship back: Use tracked postage and share the tracking number within 7 days of RMA issue.

  4. Inspection: We verify the return against pre-shipment photos, weight scans and internal logs.

  5. Outcome: Approved refunds are processed to the original payment method; replacements are dispatched ASAP. Please allow 3–7 business days after inspection for processing.

We are not responsible for returns lost in transit. Please keep your tracking receipt.

4) Delivery Issues

  • Wrong/insufficient address, refused delivery, or unclaimed parcels: When returned to us, we can reship (you pay reship fee) or refund minus original shipping if the item is resellable; custom items are non-refundable.

  • Marked “Delivered” but not received:

    • First, check with household members/neighbours and contact the carrier with your tracking.

    • We’ll assist with a carrier investigation, but orders scanned as Delivered are generally treated as delivered.

  • Transit damage: Keep all packaging and send photos of the outer box/satchel, label, and the damage within 48 hours.

5) Anti-Fraud & Abuse Prevention

We want returns to be easy for genuine customers and difficult for scammers. To protect everyone:

  • Authorisation required: All returns need an RMA. Unauthorised returns may be refused or returned to sender.

  • Condition checks: Items are inspected under CCTV and compared with pre-shipment photos and weight logs to detect “switch” or “wear-and-return” scams.

  • Tag integrity: Original tags/labels must be attached and untampered. Removal voids exchange eligibility unless faulty under ACL.

  • Photo evidence: Fault claims require clear photos/video. For packaging damage, include the satchel/box and label.

  • Repeat/abuse monitoring: We may flag accounts that show excessive or irregular return patterns and refuse service where misuse is suspected.

  • Chargebacks: We respond to payment disputes with timestamped fulfilment records, carrier scans, and inspection notes. Fraudulent claims may be referred to the carrier and payment provider.

6) Sizing & Colour Notes

  • Refer to our Size Guide before ordering. If you’re between sizes, consider sizing up for an oversized fit.

  • Screen colours vary. Minor shade differences aren’t defects.

7) Manufacturing Variations

Our garments are printed to order. Small variations in print position (±1–2 cm), ink saturation, or fabric grain alignment are normal and not considered defects under industry standards.

8) International Orders

Local consumer laws may grant additional rights (e.g., cooling-off periods for non-custom online purchases in some regions). Where required by law, we’ll comply. Duties/taxes are non-refundable.

9) Contact

Questions or returns?
Email: shitshirtz111@gmail.com